WagrGames Inc SUPPORT POLICY

TABLE OF CONTENTS

Introduction

WagrGames Inc ("Company", "we", "us", "our") is committed to providing exceptional customer support to all our users. This Support Policy outlines the various ways you can get help, the types of issues we can assist with, and our commitment to resolving your concerns promptly and professionally.

Our support team is dedicated to helping you have the best possible experience with our platform. Whether you need help with your account, have questions about our games, or encounter technical issues, we're here to help.

1. GETTING HELP

We offer multiple channels for getting support to ensure you can reach us in the way that's most convenient for you. Our support team is trained to handle a wide range of issues and inquiries.

Support Channels

  • Email Support: contact@wagr.co - Available 24/7
  • Discord Support: Discord Server Link - Available 24/7
  • FAQ Section: Check our frequently asked questions for quick answers

Before Contacting Support

  • Check your internet connection and app version
  • Review our FAQ section for common solutions
  • Have your account information and relevant details ready
  • Include screenshots or error messages when applicable

2. ACCOUNT ISSUES

We can help you with various account-related issues, including login problems, account verification, profile updates, and security concerns.

Common Account Issues

  • Password reset and login problems
  • Account verification and identity confirmation
  • Profile information updates
  • Account suspension or restriction appeals
  • Two-factor authentication setup and issues
  • Account deletion requests

Required Information

To help us assist you quickly, please provide your registered email address, username, and a detailed description of the issue you're experiencing.

3. PAYMENT SUPPORT

Our payment support team can assist with deposit and withdrawal issues, payment method problems, and transaction inquiries. We work with secure payment providers to ensure your financial information is protected.

Payment Issues We Can Help With

  • Failed or pending deposits
  • Withdrawal processing and delays
  • Payment method verification
  • Transaction history inquiries
  • Refund requests and processing
  • Payment security concerns

Payment Support Process

  • Provide transaction ID or reference number when available
  • Include payment method details (without sensitive information)
  • Allow 3-5 business days for payment investigations
  • Follow up with additional documentation if requested

4. TECHNICAL SUPPORT

Our technical support team can help you resolve app crashes, connectivity issues, performance problems, and other technical difficulties you may encounter while using our platform.

Technical Issues We Support

  • App crashes and freezing
  • Connectivity and network issues
  • Game loading problems
  • Audio and visual issues
  • Device compatibility questions
  • App update and installation problems

Troubleshooting Information

When reporting technical issues, please include your device model, operating system version, app version, and a detailed description of the problem, including when it occurs and any error messages.

5. GAME DISPUTES

We take game fairness seriously and have established procedures for investigating and resolving game-related disputes. Our team reviews each case thoroughly to ensure fair outcomes for all players.

Types of Game Disputes

  • Disputed game results or scoring
  • Technical issues affecting gameplay
  • Suspected cheating or unfair play
  • Prize distribution problems
  • Tournament and competition issues
  • Match disconnection or interruption

Dispute Resolution Process

  • Submit dispute within 24 hours of the incident
  • Provide detailed description and any supporting evidence
  • Allow up to 7 business days for investigation
  • Receive detailed explanation of the resolution

6. RESPONSIBLE GAMING SUPPORT

We are committed to promoting responsible gaming and providing support for users who may need help managing their gaming activities. Our team is trained to handle these sensitive situations with care and confidentiality.

Responsible Gaming Tools

  • Deposit limits and spending controls
  • Time limits and session reminders
  • Self-exclusion options
  • Reality checks and cooling-off periods
  • Links to professional help resources
  • Account activity monitoring

Getting Help

If you or someone you know needs help with gaming-related issues, please contact our support team or visit our Responsible Gaming Policy for additional resources and professional help contacts.

7. FEEDBACK & SUGGESTIONS

We value your feedback and suggestions for improving our platform. Your input helps us enhance the user experience and develop new features that benefit our entire community.

Types of Feedback We Welcome

  • Feature requests and improvements
  • User interface and experience feedback
  • Game suggestions and enhancements
  • Bug reports and technical issues
  • Customer service experience feedback
  • General platform suggestions

How We Use Your Feedback

All feedback is reviewed by our product and development teams. While we can't implement every suggestion, your input directly influences our roadmap and helps prioritize improvements that matter most to our users.

8. RESPONSE TIMES

We strive to respond to all support inquiries as quickly as possible. Response times may vary depending on the complexity of your issue and current support volume.

Expected Response Times

  • Emergency Issues: Within 2 hours
  • Account and Payment Issues: Within 24 hours
  • Technical Support: Within 24-48 hours
  • General Inquiries: Within 48-72 hours
  • Feature Requests: Acknowledgment within 7 days

Priority Support

Issues affecting account security, payment problems, and urgent technical issues that prevent you from using our services receive priority handling and faster response times.

9. CONTACT INFORMATION

We're here to help! Choose the contact method that works best for your needs. For the fastest response, please use email support with a detailed description of your issue.

Contact Methods

Primary Support

Email: contact@wagr.co

Available: 24/7

Mailing Address

WagrGames Inc
300 Creek View Road, Suite 209, Newark, New Castle County, DE, 19711

Emergency Contact

For urgent security issues or suspected account compromise, please email contact@wagr.co with "URGENT" in the subject line. We monitor emergency contacts around the clock.